The Challenges of E-Learning during COVID-19 and the Best Platform to Enhance Online Education in Bayero University, Kano, Nigeria

Musa Adamu Jibrin

Department of Information Technology, Al-Madinah International University, Malaysia

*Corresponding author’s Email: majibrin4@gmail.com, doi.org/10.55639/607.02010024


ABSTRACT

Health emergencies like the COVID-19 pandemic significantly disrupt traditional education systems, forcing institutions to adopt e-learning platforms quickly. This study explores the challenges encountered by Bayero University, Kano, Nigeria, during this transition and assesses the effectiveness of online education platforms. Using a mixed-methods approach that included surveys and document analysis, the research identified key obstacles, including inadequate infrastructure, digital illiteracy, and limited access to technology. Data was gathered from 385 students via surveys conducted through Google Forms. The study also analyzed various e-learning platforms to determine the most suitable for enhancing online education at the university. Findings reveal that while platforms like Google Classroom and Zoom were widely utilized, their effectiveness was often hampered by connectivity issues and insufficient training for instructors and students. These challenges highlighted the need for targeted interventions, such as technological enhancements and pedagogical strategies, to optimize the e-learning experience. To address these issues, the study recommends adopting a more robust, user-friendly platform tailored to the university’s specific needs. The recommendations highlight the need for BUK to upgrade on-campus internet access, collaborate with telecom providers to deliver low-cost or zero-rated internet for educational platforms and provide subsidized devices to underserved students. Additionally, offering comprehensive training for students and instructors can effectively address connectivity challenges and promote equitable access to e-learning. This research offers valuable insights into the limitations and opportunities associated with online education in Nigerian universities. It highlights the need for proactive strategies to enhance e-learning systems, ensuring they are better prepared to handle future health emergencies and minimize disruptions to education. Bayero University can create a more resilient and inclusive learning environment by addressing these challenges.

Keywords:

E-learning, Education,
Distance learning,
COVID-19,
LMS